Toucan Diversity’s Customer Service Training has five modules, each covering a different area of the topic. When you are ready, please start with Module 1 and work through the modules one by one. You will find a short quiz at the end of each module. Please be aware that there may be multiple questions. Once you have completed all five modules, you will be able to download a certificate of completion. We hope you will enjoy this course and find the content informative, practical, and empowering for both you and your team.
This Customer Service Training explains the Social Model of Disability, which was written and narrated by Toucan’s founder. It explains the different types of disabilities you may encounter, how disabilities can impact people’s work, how to create a more inclusive workplace, and how to ensure your recruitment processes are accessible to all. You will also learn about reasonable adjustments, inclusive communication strategies, and how small changes can make a significant difference to someone’s experience. Check out the main website for additional resources, guidance, and support materials.
Toucan’s Disability Customer Service Training Features:
✅ Fully online course with no time limits
✅ Designed and written by disabled professionals
✅ Full audio voiceover for accessibility
✅ Approximate duration: 3 hours
✅ Same-day, printable digital Certificate of Completion
✅ CPD-accredited with 3 Points
Toucan’s Disability Customer Service Training is suitable for:
✅Hospitality & Tourism hotels, restaurants, cafés
✅Retail shops, shopping centres, outlets
✅Transport – ferries, airlines, rail, cruise companies
✅ Museums
Toucan Diversity is a CPD-accredited training provider, ensuring that all our online courses meet Continuing Professional Development (CPD) guidelines. Upon successful completion of a course, participants can download a Certificate of Completion, which serves as proof of compliance for audits and professional development records.
